NEDECO Electronics Ltd provides Multimedia Contact Center solutions that handles agent-based and self-service multimedia interactions, helps you simplify the workflow between customers, the contact center and the rest of the organization.
It enables unified management of all customer-related activities in the front and back office. For maximum business value, the multimedia suite ensures that business rules, monitoring and automation are always consistently applied for voice, digital and social media interactions.
This Multimedia Contact Center solution provides all features needed from a Unified Communications platform, among which:
• Agent and supervisor web desktop
• Inbound, outbound and blended campaigns with consistent agent scripts
• Multimedia support: voice, email, web, social media
• Intelligent routing according to agent skills, customer profile, geography and business rules
• Predictive dialer for a high productivity and talk times while complying with legislation
• Visual management interface for supervisors to monitor and manage operations, workforce, and outcomes
• Automatic Speech Recognition (ASR), Text To Speech (TTS), Natural Language (NL)