Your employees expect high availability and sufficient capacity for their communication and application needs. To ensure investments in network and communications solutions are complete, support services must be considered. Support will enable you to benefit from our experience to quickly solve issues to maintain that availability and capacity.
We will provide you 24/7 access to NEDECO’s Electronic Ltd Technical Support with remote diagnostics by phone and online. You will get access to firmware updates, important documentation and our knowledge base. In addition, we will exchange faulty equipment for working ones be it under warranty, be it under a service contract.
- Benefit from adapted services depending on your profile: as a business partner or as an end-customer – we support you all the time
- Access hardware and software support for your communications and network solutions.
- Get replacement of faulty hardware and get assistance via remote diagnosis
- Entitle your IT personnel to contact NEDECO Electronic Ltd directly and offer them 24/7 access to NEDECO’s Electronic Ltd Technical support with possibility to submit service issues, access NEDECO’s Electronic Ltd support portal for documentation, firmware and known issues solutions.
Full Support for your Network Infrastructure
Get 24/7 Support
Thanks to this severity levels, we can deliver you support within the next 2 hours after your request for the most critical issues.
Benefit from support services for communications
Depending on your communication environment, we narrow down our services by delivering:
- Assistance in installation and maintenance of the products
- Migration path for switch to new generation of products
- Standard Hardware support services that is made of Return-To-Factory, Advanced Replacement, On Demand Repair and Dead on Arrival services, that ensures you have a satisfying quality of our products
- Flexible models that enable extension of warranties