For transparency, accountability, quality control and performance monitoring, NEDECO’s web-based call logging and voice recording tool is of critical importance. Especially in the case of contact centers and certain industries, the recording of all transactions is legally required.
Apart from keeping record of all transactions, this facility allows you to monitor and evaluate employee-customer interaction. This is particularly important in financial services, utilities, healthcare, education, hospitality and public safety organizations.
By integrating call recording and monitoring directly into your existing telephony infrastructure, the system provides a scalable, modular and affordable solution.