24/7
Support Services

NEDECO’s technical team provides 24/7 support with remote diagnostics by phone and online. You will get access to firmware updates, important documentation and our knowledge base. In addition, we will replace faulty equipment whether under warranty or under a service contract.
To ensure that you receive fair and committed support, we assign each issue a severity level from 1 to 4, from critical to low. For the most critical issues we can deliver support within two hours from the time of your request.
Depending on your communication environment, we deliver:
  • Assistance with the installation and maintenance of the products
  • Migration path to new generation of products
  • Standard hardware support services: Return-To-Factory, Advanced Replacement, On Demand Repair and Dead on Arrival services, to ensure your satisfaction with our products
  • Flexible models for extension of warranties
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