Contact Center
Contact centers and hotlines have long played an important role in customer satisfaction rates by allowing consumers to get a quick response to any type of enquiry. But times have changed, and today’s consumers are now more comfortable with texting and emails, instead of being asked to ‘hold’ on the phone.
NEDECO’s contact center software intelligently manages inbound and outbound communications. The all-in-one intuitive platform offers customers and agents a streamlined experience with the following features:
- Communication across all voice and messaging channels
- Advanced queuing system with embedded voice announcements
- Reliable call distribution, supervision and agent desktop capabilities
It’s the formula for greater customer satisfaction.